Refund Policy

Refunds are processed back to the original payment method used for the charge. This ensures that the funds are returned to the same card, bank account, or payment method you used to make the original purchase.

• Refunds are sent to the original payment method
• For expired or canceled cards, refunds are typically credited to your replacement card
• In cases where refunds cannot be processed to the original method, the card issuer handles the refund through alternate means
• Refunds cannot be redirected to a different payment method

Once we initiate a refund, it is submitted to your bank or financial institution immediately. However, the actual time it takes for the refund to appear in your account depends on your bank's processing time.

• Refunds are submitted to your bank immediately after processing
• It typically takes 5-10 business days for the refund to appear in your account
• Processing times may vary depending on your bank or financial institution
• International refunds may take longer than domestic refunds

In some cases, a refund may fail to process. This can happen due to various reasons, such as a closed bank account, issues with the card, or problems with the financial institution.

• If a refund fails due to a closed bank account or card issues, the bank returns the refunded amount to our payment processor
• The failed refund amount is then added back to our account balance
• This process can take up to 30 days to complete
• We will contact you if a refund fails to provide alternative arrangements
• You may need to update your payment method or contact your bank to resolve the issue

Once a refund has been initiated, it cannot be canceled or reversed. The refund process is final once it has been submitted to your bank or financial institution.

• Refunds cannot be canceled once initiated
• If you need to recoup funds after a refund, you will need to create a new payment
• Please contact us before requesting a refund if you have any concerns or questions

When a refund is processed, the processing fees from the original transaction are not returned. These fees are retained by the payment processor as part of their service charges.

• Processing fees from the original transaction are not refunded
• You will receive a refund for the amount you paid, minus any applicable fees
• This policy aligns with standard payment processing industry practices

Requesting a Refund

To request a refund, please contact our support team with the following information:

• Your account email or transaction ID
• The date and amount of the original transaction
• The reason for the refund request
• Your preferred method of communication

We will review your refund request and process it in accordance with our policies and applicable laws.

Refund Eligibility

Refund eligibility depends on various factors, including but not limited to:

• The type of service or subscription purchased
• The time elapsed since the original transaction
• Usage of the service before the refund request
• Terms and conditions of the specific product or service
• Compliance with our Terms of Service

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

Policy Updates

We reserve the right to update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our refund procedures.

Last updated: January 2025